If you cancel an order which has already been shipped, or if you refuse the delivery of merchandise, you will be billed for any and all shipping charges, as well as a 10% restocking fee. If you cancel an order and the item has not been shipped, a full refund will be applied to your account.

The following items are not returnable for any reason: cartridges, lighting products, light bulbs, fluids, speakers, drivers, tweeters, headphones or microphones. Unfortunately we cannot offer a refund on clearance items, special orders and custom made products.

While we do our best to check for errors, mistakes may occur. JD’s Sound and Lighting will not be held responsible for any typographical errors in specifications, image content, pricing or price changes. Actual specifications, weight, and prices of the products shown are subject to change without notice.

LAYBY POLICY

JD's Sound and Lighting offers up to 12 weeks Layby on most items. Extended terms can be arranged but have to be approved.

Minimum of 10% deposit is required.

All Laybys are strictly 12 weeks. No refund on overdue laybys.
All Laybys must have payments made at least once every 4 weeks.
Cancellation fee on Laybys or customer orders is 20% of invoice total.

All Special Orders or Custom Orders are non refundable if cancelled. Special Orders are defined as an order for a non stock item that is ordered into stock at the customers request. Custom Orders are defined as an order for a non stock item that is cutomised specifically to a customers specifications.  

We offer no refund on overdue Laybys unless previously arranged. We can organise time extensions if we are contacted within the Layby period.

MANUFACTURER’S WARRANTY
Unless otherwise specified, all products advertised on this website are new, factory sealed models covered by manufacturer’s warranty. Should the product carry a manufacturing fault please contact JD’s Sound and Lighting immediately to obtain the Return Authorization number. You may be instructed to send the faulty item directly to the authorised repair centre in your area.

Alternatively, when sending the product back to JD’s Sound and Lighting, insure and ship your items using a trackable service. JD’s Sound and Lighting will not be responsible if your return gets lost in transit. Please allow at least 2 weeks for return processing.

SECURITY POLICY
Secured by 128-bit SSL certificate

GeoTrust is the world’s second largest digital certificate provider, and a leader in a wide variety of Identity and Trust services.

GeoTrust's Web Security Services offer hosting providers and businesses with world-class digital certificates for fast transaction security, ensuring a trusted identity for our company. Sensitive data like your credit card and personal information is secured through our GeoTrust authorised certificate. Such transcations encrypt data during transmission from your computer to our servers. For example credit card and order information being processed.

More than 70,000 companies in over 140 countries employ GeoTrust technology for transaction security, identity verification and trust services on the internet and over wireless networks. GeoTrust has offices in the U.S., Europe and Japan and can be reached at www.geotrust.com for more information.

PRIVACY POLICY
We will not reveal your personal information to external organizations except for the purposes of fulfilling your order.

Why A Privacy Policy?
We respect your individual privacy. This Privacy Policy ('Policy') embodies our commitment to its protection through adherence to fair electronic information practices. This Policy puts you, the individual, in control of how your personal information is processed. You have our promise that we will not electronically process your personal information in any way that is incompatible with this Policy. If you have questions or concerns regarding this statement, you should first contact the Web site.

This Privacy Policy protects your privacy by Informing you about:

the type of personal information collected about you through it's Web site

how it collects that information

the general purposes for which it collects such information

Assuring you that JD's Sound and Lighting:

Takes reasonable precautions to protect personal information from loss, misuse, unauthorized access, disclosure, alteration or destruction.

Implements reasonable policies and procedures to ensure that personal information is kept only for the purposes for which it has been gathered;

Uses reasonable measures to ensure that we have accurately and completely recorded the personal information you have provided; and

Provides you reasonable access to your personal information as well as procedures for correcting or modifying that information where appropriate;

Ensuring accountability to individuals who believe that JD's Sound and Lighting has not complied with these privacy principles.

INFORMATION SHARING POLICY
We value you as our own customer and we do not share or disclose any information about you to any external company or organization. The information that you supply to us is used to conduct business transactions with you and to enable us to better meets your needs and requirements. Your information is not sold or given to any other organization.

When you supply us with a credit card number that is used to make a payment to us we securely transmit this to our bank where the credit card transaction is either accepted or declined by the bank. The bank stores any necessary details about our transaction/s with you, we do store a payment authorisation reference number associated with your transaction/s. It is not possible for this reference number to be used for any other purpose other than recording the fact that we conducted a credit card transaction with you.